Spa Policies
At Luminance Skin and Body, we stive to provide each guest a memorable, relaxing experience. In order to maintain our highest level of customer service, we shall adhere to the following policies:
Reservations
We encourage all guests to schedule an appointment for all kinds of services. Appointment can be made online at our website or calls during working hours. If we miss your call, please leave us a voicemail or text message with your full name, time and services you want to book, we will return your call at the earliest convenience. Please also inform us of any allergies, product reactions, or any other health concerns you may have while booking an appointment. A confirmation message will be sent out by our automated system, once your appointment is successfully confirmed.
Cancellations
We understand that life gets busy and sometimes cancellations are unavoidable. A reminder will be sent by our automated system 48 hours before your appointment. We kindly ask that you give us at least 24 hours’ notice if you need to cancel or reschedule your appointment to avoid being charged a $50 fee. “No-shows” will be charged 80% of the schedule appointment. If you are 15 minutes late for your appointment, we may need to reschedule or shorten the time of the service.
Gift Certificates
Gift certificates are available for purchase at our website or at the spa, they will NEVER expire. We require the unique code on the gift card in order to be redeemed. Luminance is not responsible for any gift cards that are lost or stolen.
Service Satisfaction
At Luminance we always strive to provide the best customer experience. Your satisfaction is our pride. If we failed to meet your expectations, we would love to hear from you. You can call or email us at info@luminanceskinandbody.com. While we do not refund any services, we will happily try to fix any issues you may have until you are 100% satisfied.